FAQ
Frequently Asked Questions
We’re Here To Help
At Bovvi, we believe parenting should feel a little easier and a lot more joyful.
Whether you’re placing your first order, tracking a shipment, or learning more about our products, we’ve gathered the answers to the questions we hear most often from families like yours.
If you can’t find what you’re looking for, our team is always happy to help.
📩 bovviofficial@gmail.com
Orders & Payments
How long does order processing take?
All orders are typically processed within 1–3 business days.
Our team carefully reviews, prepares, and packages each order before it leaves our fulfillment center.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery.
If you need to make changes, please contact us as soon as possible and we’ll do our best to assist.
What payment methods do you accept?
We accept major credit and debit cards as well as secure checkout methods such as Shop Pay, Apple Pay, Google Pay, and other payment options available at checkout.
Shipping & Delivery
How long does shipping take?
Estimated delivery time is 7–14 business days after processing.
Delivery times may vary depending on location, carrier performance, weather conditions, and seasonal demand.
Do you offer free shipping?
Yes.
We offer FREE SHIPPING on all orders over $50.
Will I receive tracking information?
Absolutely.
Once your order ships, you’ll receive a tracking confirmation email with your tracking number and shipment updates.
My package is delayed. What should I do?
Shipping carriers occasionally experience delays.
If your package appears delayed, please contact us and we’ll gladly help investigate the shipment.
Returns & Refunds
What is your return policy?
We offer a 30-Day Return Window from the date your order is delivered.
Items must be unused, in original condition, and returned with original packaging.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days depending on your payment provider or bank.
What if my order arrives damaged?
Please contact us within 7 days of delivery and include photos of both the item and packaging.
We’ll review the situation and provide the most appropriate solution.
Product Safety
Are Bovvi products safe for babies and children?
We carefully select products designed for growing families and everyday use.
However, all baby and toddler products should be used responsibly and under adult supervision.
Can children use products without supervision?
No.
Adult supervision is strongly recommended whenever children use products purchased from Bovvi.
How do I know if a product is suitable for my child?
Each child develops differently.
We encourage parents and caregivers to review product information carefully and use their own judgment when determining suitability.
About Bovvi
What is Bovvi?
Bovvi is a modern baby and toddler brand created for growing families.
Our mission is simple:
To thoughtfully curate products that bring comfort, joy, and confidence to everyday family life.
What makes Bovvi different?
We focus on products that combine thoughtful design, everyday functionality, comfort, and quality.
Every product is selected with real family moments in mind.
How can I contact Bovvi?
We’re always happy to help.
📩 bovvioffical@gmail.com
We aim to respond to all customer inquiries as quickly as possible.